“What are legal operations?” “Is it different from business operations?” “How can non-profit legal tech companies build scalable processes?” Rasa’s Legal Operations Director, Cheyenne Moseley, describes her day-to-day responsibilities, the rewarding yet complex nature of expungement work, the tools that help her do her job, and why she traded the corporate life for deeply human work.
Cheyenne spent 21 years at LegalZoom before joining Rasa. She started in customer service roles and worked her way up to director of an entire division. Within that time, she saw legal tech scale from Manila folders and FileNet to Salesforce and AI tools. After meeting her boss and the founder of Rasa, Noella Sudbury, she decided to leave her corporate job for a mission she couldn’t refuse.
Rasa’s goal is to help people expunge their criminal records, which is different from LegalZoom’s high-volume business formation. As Legal Operations Director, she navigates multiple counties across multiple states whose courts have different timelines and processes (that’s if they have a process). Her role brings about additional nuances compared to business operations, as people’s freedom is the service Rasa offers. What remains the same is how Cheyenne applies the same operational skills she learned in corporate to a public benefit corporation setting.
Get to know Cheyenne, understand legal operations and Rasa’s mission on a deeper level, and discover how she creates repeatable processes in this episode.
More about Cheyenne Moseley:
